Mendoza Directory

Faculty & Research

Photo of KhalilF.Matta

Khalil F. Matta

Emeritus Professor

AREAS OF EXPERTISE

EDUCATION

TEACHING

  • Advanced Topics in IT
  • Strategic IT Management
  • Process Analytics

HOMEPAGE

PUBLICATIONS

"Initial Quality and Maintenance Behavior: The Case of the Automotive Industry," (with E. Conlon, S. Devaraj),  Management Science, 47, 2001, 1191-1202.

"Product and Service Quality: The Antecedents of Customer Loyalty in the Automotive Industry," (with S. Devaraj, E. Conlon),  POMS, 10, 2001, 424-439.

"The Information Requirements of Total Quality Management," (with H. G. Chen, J. Tama),  Total Quality Management Journal, 1998.

Book Articles and Chapters

Thou shalt not invest foolishly, 1st Books Library (2002).

PRESENTATIONS

Khalil F Matta, National DSI meeting, Orlando, FL, "Product and Service Quality: The Antecedents of Customer Loyalty in the Automotive Industry," ( 2000).

Khalil F Matta, International DSI Conference, Greece, Athens, "Quality as a Strategic Instrument for Competing in the Automotive Industry," ( 1999).