Mendoza Directory

Faculty & Research

Photo of MeiLi

Mei Li

Assistant Professor


Mei Li is an assistant professor at the Department of Management at University of Notre Dame. She received her Ph.D. in Supply Chain Management from Arizona State University. Mei Li’s research interests include service outsourcing, self-service technology, operations-marketing interface and social network theory. Her research has been published in Journal of Operations Management, Production and Operations Management, Journal of Supply Chain Management. Mei Li also has industry background in supply chain management. She worked for the Hewlett Packard Company for six years in its supply chain management IT organization and was a global program manager overseeing the worldwide implementation of SAP Global Trade module. Mei Li currently resides in Granger with her husband Steve and her daughter Annetta. In her spare time, Mei Li likes gardening, sightseeing and appreciating Asian Arts and Antiques.




  • Introduction to Process Analytics



"Distribution Patterns of Failure and Delight and Their Impact on Service Quality Perception: A Conceptual Model and Research Proposition," (with K. Sivakumar , Beibei Dong), To appear in Journal of Marketing.

"Inter-customer interactions in self-service setting: Implications for perceived service quality and repeat purchasing intentions," (with Thomas Y Choi, Elliot Rabinovich, Aaron Crawford),  Production and Operations Management Journal, 22, August, 2013, 888-914.

"Benchmarking Report: Services Outsourcing and Bridge Transfer: A Social Network Perspective.,"  CAPS Research, August, 2011.

"Qualitative case studies in operations management: Trends and future research implications (1992-2007)," (with Mark Barratt, Thomas Y Choi, ),  Journal of Operations Management, 29, May, 2011, 329-342.

"Triads in services outsourcing: Bridge, bridge decay and bridge transfer," (with Thomas Y Choi),  Journal of Supply Chain Management, 45, July (3rd Quarter/Summer), 2009, 27-39.

Book Articles and Chapters

Inventory: A Double Edged Sword in Supply Chain Management. In S. Lu (Series Ed.), Western Research in the Humanities and Social Sciences. Beijing, China: Renmin University Press, (with Yimin Wang), Renmin University Press (2011).


Thomas Y. Choi, "Bridge Transfer and Service Outsourcing Outcomes: A Triadic Perspective."

BooYun Cho, "The effects of outcome and behavior monitoring on outsourcing success for pure services and quasi-manufacturing services."

Thoams Y. Choi, Nada Sanders, "The Trickle Down Effect in Inter-Firm Collaboration: Contagion Model versus Strategic Model."

Huang Shuai, "The Use of Inverse Covariance in Detecting Complex Relationships: What Can We Learning from Brain Imaging? ."