Mendoza Directory

Faculty & Research

Photo of SarvDevaraj

Sarv Devaraj

Fred V. Duda Professor of Business




  • Business Statistics
  • Business Intelligence



"Capability hierarchy in electronic procurement and procurement process performance: An empirical analysis," (with Abhay Nath Mishra, Ganesh Vaidyanathan),  Journal of Operations Management, 31, September, 2013, 376-390.

"A Test of Two Models of Value Creation in Virtual Communities," (with Constance Elise Porter, Daewon Sun, ),  Journal of Management Information Systems (JMIS), 30, July (3rd Quarter/Summer), 2013, 261-292.

"Examining the Impact of Information Technology and Patient Flow on Healthcare Performance: A Theory of Swift and Even Flow (TSEF) Perspective," (with Terence T Ow, Rajiv Kohli),  Journal of Operations Management, 31, May, 2013, 181-192.

". Effect of Purchase Volume Flexibility and Purchase Mix Flexibility on E-procurement Performance: An Analysis of Two Perspectives," (with Ganesh Vaidyanathan, Abhay Mishra),  Journal of Operations Management, Vol.30, 2012, 509-520.

"Does Information Technology Investment Influence a Firm’s Market Value? The Case of Non Publicy Traded Healthcare Firms,," (with Rajiv Kohli, Terence Ow),  MIS Quarterly, 36, 2012, 1145-1163.

"Dual Roles of IT-Assisted Communication in Patient Care: A Structure-Process-Outcome Framework," (with Corey Angst, John D'Arcy),  Journal of Management Information Systems, 29, 2012, 257-292.

"Employee Misuse of Information Technology Resources: Testing A Contemporary Deterrence Model," (with John P. D'Arcy, ),  Decision Sciences, 43, 2012, 1091-1124.

"Doctor's Orders: If they're electronic, do they improve patient satisfaction?" (with Carolyn R. Queenan, Corey Angst, ),  Journal of Operations Management , 29, 2011, 639-649.

"Does Security Impact E-Procurement Performance? A Test of Direct and Mediated Effects," (with Ganesh Vaidyanathan, John P. D'Arcy),  Decision Sciences, 43, 2011, 437-458.

"Performance Effects Related to the Sequence of Integration of Healthcare Technologies," (with Corey Angst, Carolyn R. Queenan, Brad Greenwood, ),  Production and Operations Management, 20, 2011, 319-333.

"How Does Personality Matter? Relating the Five Factor Model to Technology Adoption and Use," (with Robert F Easley, J. Michael Crant),  Information Systems Research, 19, 2008, 93-105.

"The Impact of Information Technology Investments and Diversification Strategies on Firm Performance," (with Murali Chari, Parthiban David),  Management Science, 54, 2008, 224-324.

"The Role of Quality in E-procurement Performance - An Empirical Analysis," (with Ganesh Vaidyanathan, ),  Journal of Operations Management, 26, 2008, 407-425.

"Impact of eBusiness Technologies on Operational Performance: The Role of Production Information Integration in the Supply Chain," (with Jerry C Wei, Lee J Krajewski),  Journal of Operations Management, 25, 2007, 1199-1216.

"International Diversification and Firm Performance: Role of Information Technology Investments," (with Murali Chari, Parthiban David),  Journal of World Business, 42, 2007, 184-197.

"Examination of online channel preference: Using the structure-conduct-outcome framework," (with Ming Fan, Rajiv Kohli),  Decision Support Systems, 42, 2006, 1089-1103.

"Contribution of Institutional DSS to Organizational Performance," (with Rajiv Kohli, ),  Decision Support Systems, 37 (1), 2004, 103-118.

"Generic Manufacturing Strategies and Plant Performance," (with David Hollingworth, Roger Schroeder),  Journal of Operations Management, 22, 2004, 313-33.

"Measuring the Relationship between Training and Job Performance in the Software Industry,"  Communications of the ACM, 47(5), 2004, 63-67.

"Realizing Business Value of Information Technology Investments: An Organizational Process," (with Rajiv Kohli, ),  MIS Quarterly Executive, 3 (1), 2004, 55-70.

"Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective," (with Rajiv Kohli, M. A. Mahmood),  Journal of Management Information Systems, 21 (1), 2004, 119-141.

"A five-factor framework for analyzing risk in e-businesses," (with G. Vaidyanathan, ),  Communications of the ACM, Vol. 46, Issue 12, 2003, pp. 35.

"E-Loyalty: Elusive Ideal or Competitive Edge," (with Ming Fan, Rajiv Kohli),  Communications of the ACM, Vol. 49, Issue 9, 2003, pp. 184-191.

"Information Technology Payoff Paradox and System Use: Is Actual Usage the Missing Link?" (with Rajiv Kohli),  Management Science, Vol. 49(3), 2003, 273-289.

"Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research," (with Rajiv Kohli, ),  Information Systems Research, Vol. 14, No. 2, 2003, pp 127-145.

"Team Characteristics, Collaborative System Use, and Team Performance: An Empirical Analysis," (with R. Easley, J. M. Crant),  Journal of Management Information Systems, Vol. 19 (4), 2003, 249-270.

"The MP3 Open Standard and the Music Industry's Technological Response to Internet Piracy," (with R. Easley, J. Michel, ),  Communications of the ACM, Vol. 46, Issue 11, 2003, pp. 90-96.

"Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics," (with Ming Fan, Rajiv Kohli),  Information Systems Research, 13 (3), 2002, 316-333.

"Performance Impacts of Eliminating Direct Labor Variance Reporting: A Field Study," (with R. Banker, K. K. Sinha, R. Schroeder),  Journal of Accounting Research, 40 (4), 2002, 1013-1036.

"An Empirical Comparison of Scale Validation Approaches," (with S. Ahire, ),  IEEE Transactions on Engineering Management, 2001.

"Generic Manufacturing Strategies: An Empirical Test of Two Configurational Typologies," (with D. Hollingworth, R. Schroeder),  Journal of Operations Management, 2001.

"Service Quality and Product Quality: Antecedents of Customer Loyalty in the Automotive Industry," (with K. Matta, E. Conlon),  Production and Operations Management, 2001.

"The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry," (with E. Conlon, K. Matta),  Management Science, 2001.

"Information Technology Payoff in the Healthcare Industry: A Longitudinal Study," (with Rajiv Kohli),  Journal of Management Information Systems, 2000.

"Future of Quality Management: Challenges and Opportunities,"  Quality Management Symposium, 1998.

"A Path Analytic Model of a Theory of Quality Management underlying the Deming Management Method - Preliminary Empirical Findings," (with J. Anderson, M. Rungtusanatham, R. Schroeder, ),  Decision Sciences, 1995.

"Efficient Heuristic for Large-scale Vehicle Routing," (with A. Raghavendra, M. Ramdas, T. S. Krishnakumar, B. G. Raghavendra),  European Journal of Operational Research, 1992.


The IT Payoff: Measuring the Business Value of Information Technology Investment, (with Rajiv Kohli), Financial Times/Prentice-Hall (2002).