Fanning Center for Business Communication

Managerial Communications Series, 2nd Edition

#1: Leading Groups and Teams
Bonnie Yarbrough, University of North Carolina, Greensboro

This book addresses one of the most important functions a manager performs: putting together effective teams and creating the conditions for their success. Prof. Yarbrough describes the major theories of group formation and group functioning, and explains how to create, lead, and manage teams. A unique team communication model describes strengths and weaknesses in group and team organization, as well as the resources and strategies needed to achieve group success.

#2: Graphics and Visual Communication for Managers
Robert P. Sedlack, Jr., University of Notre Dame
Barbara L. Shwom, Northwestern University
Karl P. Keller, Management Consultant

For the iconically challenged, Professors Robert Sedlack and Barbara Shwom, along with management consultant Karl Keller, examine the world of graphics and visual imagery for business managers. If you’ve ever wondered how to transform words and numbers into pictures, they can help. And for all of us who’ve ever tried to explain complex, intricate issues without success, either aloud or on paper, the message is simple: if you can’t say it in a clear, compelling way, perhaps you can show them.

#3: Managing Conflict and Workplace Relationships
Sandra D. Collins, University of Notre Dame

Professor Collins possesses an approach that involves far more than dispute resolution or figuring out how limited resources can be distributed equitably among people who think they all deserve more. She shows us how to manage our own emotions, as well as those of others. Creative conflict, organizational harmony and synchronicity in the workplace are issues too many of us have avoided because we simply don’t understand them or don’t know what to say.

#4: Intercultural Communication for Business
Elizabeth A. Tuleja, University of Notre Dame

Prof. Tuleja looks both broadly and specifically at issues and opportunities that have become increasingly important as the business world shrinks and grows more interdependent. As time zones blur and fewer restrictions are imposed on the global movement of capital, raw materials, finished goods, and human labor, people will cling fiercely to the ways in which they were enculturated as youngsters. Culture will become a defining characteristic, not only of peoples and nations, but of organizations and industries.

#5: Interpersonal Communication: Listening and Responding
Sandra D. Collins, University of Notre Dame

Prof. Collins draws on the latest findings in behavioral psychology and demonstrates why listening may be among the most valuable yet underdeveloped skills we possess. Becoming an active listener, tuning in to the emotional as well as cognitive content of what we hear, and learning to provide timely, targeted, and meaningful responses may be among the most important things we can do for our customers, employees, colleagues, shareholders, and others we deal with in the workplace each day.

#6: Writing and Presenting a Business Plan
Carolyn A. Boulger, University of Notre Dame

In a step-by-step approach, Prof. Boulger explores the process of communication and entrepreneurship, taking us from good ideas (“remember, an idea is not a business, it’s just an idea”) through feasibility analysis, to a fully developed business plan. She explains how to identify and influence sources of funding for a new venture, how to package your ideas for the marketplace, and how to present your plan to a venture capitalist. Detailed formats and complete business plans are included.

#7: Persuasion

Sandra D. Collins, University of Notre Dame

Prof. Collins's approach is at once theoretical and practical as she takes you through the latest research findings in behavioral psychology and then shows how they can be applied in workplace settings ranging from corporate offices to sales conferences. Numerous examples and illustrations will help you understand why each of us comes to believe what we do, and how we're each susceptible to influence from others around us.  It's a fascinating read and a pragmatic application of both scientific principles and professional best practices.