AREAS OF EXPERTISE

• Total Quality Management
• Strategic Use of Information Systems
• Inventory Management

EDUCATION

• BS, Virginia Institute of Technology
• MS, University of Notre Dame
• Ph D, University of Notre Dame

TEACHING

• Advanced Topics in IT
• Strategic IT Management
• Process Analytics
• Strategic IT Applications
• Introduction to Process Analytics
• ITM Capstone Course

HOMEPAGE

• www.nd.edu/~kmatta

PUBLICATIONS

"Initial Quality and Maintenance Behavior: The Case of the Automotive Industry," (with E. Conlon, S. Devaraj),  Management Science, 47, 2001, 1191-1202.

"Product and Service Quality: The Antecedents of Customer Loyalty in the Automotive Industry," (with S. Devaraj, E. Conlon),  POMS, 10, 2001, 424-439.

"The Information Requirements of Total Quality Management," (with H. G. Chen, J. Tama),  Total Quality Management Journal, 1998.

Book Articles and Chapters

Thou shalt not invest foolishly, 1st Books Library (2002).

PRESENTATIONS

Khalil F Matta, National DSI meeting, Orlando, FL, "Product and Service Quality: The Antecedents of Customer Loyalty in the Automotive Industry," ( 2000).

Khalil F Matta, International DSI Conference, Greece, Athens, "Quality as a Strategic Instrument for Competing in the Automotive Industry," ( 1999).