PUBLICATIONS
". Effect of Purchase Volume Flexibility and Purchase Mix Flexibility on E-procurement Performance: An Analysis of Two Perspectives,"
(with Ganesh Vaidyanathan,
Abhay Mishra),
Journal of Operations Management, Vol.30, 2012, 509-520.
"Does Information Technology Investment Influence a Firm’s Market Value? The Case of Non Publicy Traded Healthcare Firms,,"
(with Rajiv Kohli,
Terence Ow),
MIS Quarterly, 36, 2012, 1145-1163.
"Dual Roles of IT-Assisted Communication in Patient Care: A Structure-Process-Outcome Framework,"
(with Corey Angst,
John D'Arcy),
Journal of Management Information Systems, 29, 2012, 257-292.
"Employee Misuse of Information Technology Resources: Testing A Contemporary Deterrence Model,"
(with John P. D'Arcy,
),
Decision Sciences, 43, 2012, 1091-1124.
"Doctor's Orders: If they're electronic, do they improve patient satisfaction?"
(with Carolyn R. Queenan,
Corey Angst,
),
Journal of Operations Management , 29, 2011, 639-649.
"Does Security Impact E-Procurement Performance? A Test of Direct and Mediated Effects,"
(with Ganesh Vaidyanathan,
John P. D'Arcy),
Decision Sciences, 43, 2011, 437-458.
"Performance Effects Related to the Sequence of Integration of Healthcare Technologies,"
(with Corey Angst,
Carolyn R. Queenan,
Brad Greenwood,
),
Production and Operations Management, 20, 2011, 319-333.
"How Does Personality Matter? Relating the Five Factor Model to Technology Adoption and Use,"
(with Robert F Easley,
J. Michael Crant),
Information Systems Research, 19, 2008, 93-105.
"The Impact of Information Technology Investments and Diversification Strategies on Firm Performance,"
(with Murali Chari,
Parthiban David),
Management Science, 54, 2008, 224-324.
"The Role of Quality in E-procurement Performance - An Empirical Analysis,"
(with Ganesh Vaidyanathan,
),
Journal of Operations Management, 26, 2008, 407-425.
"Impact of eBusiness Technologies on Operational Performance: The Role of Production Information Integration in the Supply Chain,"
(with Jerry C Wei,
Lee J Krajewski),
Journal of Operations Management, 25, 2007, 1199-1216.
"International Diversification and Firm Performance: Role of Information Technology Investments,"
(with Murali Chari,
Parthiban David),
Journal of World Business, 42, 2007, 184-197.
"Examination of online channel preference: Using the structure-conduct-outcome framework,"
(with Ming Fan,
Rajiv Kohli),
Decision Support Systems, 42, 2006, 1089-1103.
"Contribution of Institutional DSS to Organizational Performance,"
(with Rajiv Kohli,
),
Decision Support Systems, 37 (1), 2004, 103-118.
"Generic Manufacturing Strategies and Plant Performance,"
(with David Hollingworth,
Roger Schroeder),
Journal of Operations Management, 22, 2004, 313-33.
"Measuring the Relationship between Training and Job Performance in the Software Industry,"
Communications of the ACM, 47(5), 2004, 63-67.
"Realizing Business Value of Information Technology Investments: An Organizational Process,"
(with Rajiv Kohli,
),
MIS Quarterly Executive, 3 (1), 2004, 55-70.
"Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective,"
(with Rajiv Kohli,
M. A. Mahmood),
Journal of Management Information Systems, 21 (1), 2004, 119-141.
"A five-factor framework for analyzing risk in e-businesses,"
(with G. Vaidyanathan,
),
Communications of the ACM, Vol. 46, Issue 12, 2003, pp. 35.
"E-Loyalty: Elusive Ideal or Competitive Edge,"
(with Ming Fan,
Rajiv Kohli),
Communications of the ACM, Vol. 49, Issue 9, 2003, pp. 184-191.
"Information Technology Payoff Paradox and System Use: Is Actual Usage the Missing Link?"
(with Rajiv Kohli),
Management Science, Vol. 49(3), 2003, 273-289.
"Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research,"
(with Rajiv Kohli,
),
Information Systems Research, Vol. 14, No. 2, 2003, pp 127-145.
"Team Characteristics, Collaborative System Use, and Team Performance: An Empirical Analysis,"
(with R. Easley,
J. M. Crant),
Journal of Management Information Systems, Vol. 19 (4), 2003, 249-270.
"The MP3 Open Standard and the Music Industry's Technological Response to Internet Piracy,"
(with R. Easley,
J. Michel,
),
Communications of the ACM, Vol. 46, Issue 11, 2003, pp. 90-96.
"Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics,"
(with Ming Fan,
Rajiv Kohli),
Information Systems Research, 13 (3), 2002, 316-333.
"Performance Impacts of Eliminating Direct Labor Variance Reporting: A Field Study,"
(with R. Banker,
K. K. Sinha,
R. Schroeder),
Journal of Accounting Research, 40 (4), 2002, 1013-1036.
"An Empirical Comparison of Scale Validation Approaches,"
(with S. Ahire,
),
IEEE Transactions on Engineering Management, 2001.
"Generic Manufacturing Strategies: An Empirical Test of Two Configurational Typologies,"
(with D. Hollingworth,
R. Schroeder),
Journal of Operations Management, 2001.
"Service Quality and Product Quality: Antecedents of Customer Loyalty in the Automotive Industry,"
(with K. Matta,
E. Conlon),
Production and Operations Management, 2001.
"The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry,"
(with E. Conlon,
K. Matta),
Management Science, 2001.
"Information Technology Payoff in the Healthcare Industry: A Longitudinal Study,"
(with Rajiv Kohli),
Journal of Management Information Systems, 2000.
"Future of Quality Management: Challenges and Opportunities,"
Quality Management Symposium, 1998.
"A Path Analytic Model of a Theory of Quality Management underlying the Deming Management Method - Preliminary Empirical Findings,"
(with J. Anderson,
M. Rungtusanatham,
R. Schroeder,
),
Decision Sciences, 1995.
"Efficient Heuristic for Large-scale Vehicle Routing,"
(with A. Raghavendra,
M. Ramdas,
T. S. Krishnakumar,
B. G. Raghavendra),
European Journal of Operational Research, 1992.
Books
The IT Payoff: Measuring the Business Value of Information Technology Investment,
(with Rajiv Kohli),
Financial Times/Prentice-Hall (2002).