Shankar Ganesan joined the Notre Dame faculty in 2013 as the Professor of
Marketing. Previously, he was a member of the Marketing Department at the University
of Arizona. His research focusses on the areas of interorganizational relationships,
customer relationship management, service failures and recovery, product
recalls, and new product innovation. He is the author of several articles that
have appeared in leading academic journals, including Journal of Marketing
Research, Journal of Marketing, Journal of Retailing, Journal
of Personal Selling and Sales Management, Journal of Academy of Marketing Science, Journal of Applied
Psychology, Organizational Behavior and Human Decision Processes, and MIT Sloan
Management Review. Recently, he edited the Handbook of Marketing and Finance published by Edward Elgar. He is
currently the editor-in-chief of the Journal
of Retailing, ranked among the top-business journals. He has received
numerous awards and honors for his research, teaching, and editorial service.
He teaches customer relationship management to the MBAs, strategic marketing to
the Executive MBAs and senior executives in Fortune 500 firms.
Contact: (574) 631-6484 or firstname.lastname@example.org